SHOPPING WITH PHOTO PRO                   

Why Shop Photo Pro?    Privacy Policy    Return Policy

Why Shop Photo Pro?

• Security
  Photo Pro secures all customer transactions through the Verisign Secure Site™ program. Verisign is the industry leader in secure online commerce. When you see a padlock at the bottom right corner of your browser, you’ll know your information is being protected.
• Not Just a Dot Com
  Photo Pro has been open for 25 years.  We’re a full-scale photo supply store with a professional digital lab.  We interact with customers in person everyday, so you can rest assured that we won't disappear overnight. And we never sell grey market equipment. All of our products come with the appropriate U.S. warranties, and we support all manufacturer rebates.
• Reliable Shipping
  We ship via UPS unless other arrangements are required. UPS has a strong reputation for reliability, and they deliver to all corners of the country. We always provide our customers with UPS tracking numbers so they can see the progress of their purchases.  (see our shipping page)
• No Red Tape
  Photo Pro is not a superstore, and we believe that's an advantage. No bureaucracy, no automated phone systems, just personal contact and prompt action on your behalf. We'll never misrepresent what you get for your money or charge inflated "handling" fees.
• Customer Service
  Photo Pro has been in the photography supply business for 25 years. You’ll benefit from our staff’s knowledge and dedication to customer service. We will work with you over the phone, through email, or in person to provide whatever you need to be satisfied with your experience.
• Competitive Pricing
  Photo Pro is proud to offer you some of the best prices in the industry.  We strive to keep our prices competitive and current.  While extremely rare, please note that we cannot be held responsible for manufacturer price changes and/or typographical errors that may impact the advertised price for our products and services.
   

Privacy Policy

We realize that customers are concerned about how the information they provide online will be used.  Photo Pro is committed to protecting the privacy of your personal information.  We use the information that we collect only for the purpose of processing your order.  We do not sell or rent our list of customers to anyone, ever.
   
Photo Pro does not collect any identifiable information about you when browsing our site.  However, when placing an order, we ask you to provide your name, mailing address, email address and credit card information.  You also have an option to create a user name and password.  This allows us to keep a user profile so that you may shop repeatedly with convenience.  You may alter this profile in the check out process at any time.  All of this information is held in strict confidence.  It is stored on a secure database that is not accessible through the Internet.

Photo Pro’s computers log all users' Internet Protocol addresses (IP) when they visit.  An IP address is a number that is assigned to your PC when you browse the Internet.  This address is not linked to any personally identifiable information about you.  We only use these addresses internally to analyze our site traffic and troubleshoot any problems that users experience.

Cookies are small pieces of information that websites use to remember information about return users.  Cookies do not tell us who you are, your email address or anything else personal.   Our use of cookies is limited to the login process and the shopping cart.  If you return to our site after creating a profile, it will likely "remember" you according to the user name you provided.  It may also "remember" what you have placed in a shopping cart.  If you do not create a login or make a purchase, you will not receive a cookie.  You can always delete the cookies that websites send you in your web browser program.
 

Return Policy

Photo Pro is committed to making your buying experience a positive one.  If you are not satisfied with your online purchase, you may return it to us within 15 days of the date of shipment from our store.  If the item was purchased in store, you may return it within 7 days of the purchase date.  Shipping and handling fees, if applicable, are not refundable unless we erred.

We will not accept returns of the following unless the product was defective or there was a mistake in the order :
- Sensitive items such as film, paper, chemistry, and darkroom equipment once used with chemistry
- Books, software, video tapes, ink cartridges, printer paper, and batteries
This policy ensures that customers will receive fresh, undamaged, temperature controlled materials.  Manufacturer defective items will be replaced with same or substitute model.

Exchange/Return Requirements:
- Returned products must be in brand new, mint condition.
- Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags and blank warranty cards.  The manufacturer's labeled packaging must be enclosed within a shipping carton.  Do not deface, alter, or tape the manufacturer's packaging.
- Please note that warranty cards must not be filled out.  Once filled out, the product is not returnable.
- Any blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.
- A 20% restocking fee might be applied if the above conditions are not met.

When returning an item, please include a short letter explaining your reason for the return.  If the item is defective, please explain what is wrong.  Also let us know if you wish to exchange the product or be refunded.  A copy of your receipt must be included.  Properly pack the equipment being returned.  We suggest sending your return by UPS or another traceable carrier and that you insure your return sufficiently.  We are not responsible for the return of these items.

Thank you for visiting our web site. If you have questions, please call us at 1-866-395-9121 or email webmaster@photoproonline.com.